Frequently Asked Questions


Do you ship to all U.S. states?

Yes! We ship anywhere in the United States, including Alaska and Hawaii.

How long does shipping take?

We typically ship orders within 1–2 business days. Delivery takes 3–7 business days depending on your location. You’ll receive tracking info as soon as your order ships.

Are these snacks really from the UK?

Yes! Our products are 100% imported from the UK. We do not use U.S. versions or substitutes, so you’re getting the authentic taste of Britain.

What if an item melts or gets damaged in transit?

We pack your snacks carefully, but if anything arrives melted or damaged, just contact us within 48 hours and we’ll make it right.

Can I request specific British snacks?

We love customer suggestions! If there’s a treat you miss from home, send us a message — we might be able to stock it in future boxes.

Are your snacks suitable for people with allergies?

Always check the product labels before consuming. Some snacks may contain nuts, gluten, or dairy, and are manufactured in facilities that handle allergens.